Business Details
Your Trusted Rug & Carpet Experts in Virginia Beach
Mark Gonsenhauser's Rug & Carpet Superstore has been serving Virginia Beach and the Hampton Roads region with exceptional rug and carpet solutions since our founding. Our team of experienced interior design consultants and skilled technicians specializes in providing an unparalleled selection of area rugs, custom design options, and professional cleaning and repair services. We pride ourselves on offering the largest inventory of rugs in the region, featuring everything from bold contemporary designs to elegant traditional patterns. Our commitment to customer satisfaction is demonstrated through our 3-day in-home trial policy, which allows clients to test rugs in their living spaces before making a purchase decision. With over 1,000 rugs in stock and a showroom spanning more than 1,000 square feet, we provide personalized service without pressure sales tactics.Our expert rug cleaning services handle all types of decorative and oriental rugs, including delicate silk and wool pieces, using specialized techniques that restore rugs to like-new condition. The business has built a reputation for excellence through decades of combined experience among our team members, who include specialists like Christian, whose deep knowledge of rug patterns and sizing options has delighted countless customers. We maintain transparency in all operations, offering clear pricing and financing options while adhering to the highest industry standards for quality and care.
Services
rug cleaning
rug repair
custom rugs
carpet installation
stair runners
rug storage
rug appraisal
flooring solutions
Highlights and features
- We offer 20% off professional rug cleaning services
- Our 3-day in-home trial lets you test rugs in your space
- Experienced interior design consultants assist with selections
- Custom sizing and color options available for all rugs
- Specialized cleaning for delicate silk and wool oriental rugs
What people say
Excellent service
Knowledgeable staff
Great experience
Perfect placement
Outstanding results
Services
rug cleaning
Our professional rug cleaning service restores all types of decorative and oriental rugs to like-new condition. Specializing in delicate silk and wool pieces, we use advanced techniques that preserve fibers while removing deep-seated dirt. Our process includes pet urine extraction, moth proofing, and stain removal, ensuring your rugs maintain their beauty and longevity.
custom rugs
Create personalized flooring solutions with our custom rug design service. Choose from any color, size, and pattern to perfectly match your decor. Our designers work closely with clients to develop unique pieces that reflect individual tastes, whether you need a small accent rug or a large statement piece for your living room.
rug repair
Preserve valuable rugs with our expert repair and restoration services. We handle frayed edges, worn centers, and damaged weaves using traditional techniques that maintain original craftsmanship. Our specialists work on antique rugs and modern pieces alike, ensuring structural integrity while preserving aesthetic value for generations.
carpet installation
Professional carpet installation services ensure perfect results for residential and commercial spaces. Our technicians handle binding, serging, and heavy dusting while providing expert padding recommendations. We work with all carpet types, offering precise measurements and careful placement under furniture for seamless integration with existing decor.
stair runners
Enhance safety and style with custom stair runners tailored to your staircase dimensions. Our service includes precise measurement, professional installation, and edge binding to prevent slipping. Available in multiple materials and patterns, our stair runners combine functionality with decorative appeal while complementing your home's overall aesthetic.
People
Mark Gonsenhauser
Owner
With decades of combined experience in the rug industry, Mark leads our team with a commitment to quality and customer satisfaction. He oversees operations while maintaining personal connections with clients, ensuring every interaction reflects our core values of integrity and excellence in rug care and sales.
Christian
Interior Design Consultant
Christian specializes in helping clients find perfect rug solutions through his extensive knowledge of patterns, sizing, and materials. His personalized approach combines visual analysis with practical considerations, guiding customers through our vast inventory to discover pieces that perfectly match their decor and lifestyle needs.
Rhonda
Customer Service Manager
Rhonda coordinates rug cleaning and repair services with meticulous attention to detail. Her expertise in scheduling, client communication, and quality control ensures smooth service delivery. She works closely with clients during complex projects, including insurance-related restorations, maintaining clear communication throughout the entire process.
Wanda
Rug Specialist
As part of our expert team, Wanda contributes extensive knowledge about rug materials, construction techniques, and care requirements. She assists customers in selecting appropriate pieces while providing insights about maintenance and preservation, drawing from years of hands-on experience with both antique and contemporary rugs.
Alex
Delivery Coordinator
Alex manages our in-home trial program and delivery logistics with professionalism and care. He ensures timely transportation of rugs while maintaining their condition during transit. His attention to detail extends to proper placement under furniture and final positioning adjustments that complete the customer's rug experience.
Questions
What rug cleaning services do you offer?
We provide professional cleaning for all rug types including silk, wool, and synthetic materials. Services include stain removal, pet urine extraction, moth proofing, and heavy dusting using specialized techniques that preserve fiber integrity while restoring rugs to like-new condition.
Can I try rugs in my home before buying?
Yes, our 3-day in-home trial allows you to test rugs in your space with no cost for returns. We deliver multiple options for comparison, ensuring you make confident decisions about size, color, and pattern that work perfectly with your existing decor.
Do you offer custom rug design options?
We create custom rugs in any size, color, and pattern to match your specific needs. Our designers work closely with clients to develop unique pieces that complement their interior spaces while maintaining structural quality and durability.
What areas do you serve?
We serve Virginia Beach and the entire Hampton Roads region, providing delivery and installation services throughout the area. Our showroom attracts customers from across the region seeking our extensive selection and specialized rug care expertise.
How do you handle rug repairs and restoration?
Our expert technicians perform comprehensive rug repairs using traditional methods that preserve original craftsmanship. We handle frayed edges, worn centers, and structural issues while maintaining the rug's aesthetic value and functional integrity.
What makes your rug selection unique?
With over 1,000 rugs in stock and new arrivals daily, we offer one of the largest selections in the region. Our inventory spans contemporary designs to traditional patterns, including rare pieces and specialty materials that customers won't find elsewhere locally.
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