Making Trees Look Great Again!
At Mark Gonsenhauser's Rug & Carpet Superstore, we take pride in being the leading provider of high-quality rugs, carpets, flooring, and stair runners in Virginia Beach. With over 10 years of experience in the industry, we have established ourselves as a trusted and reliable source for homeowners, designers, and businesses alike. Our commitment to excellence is reflected in our vast selection of products, unparalleled customer service, and expertise in rug cleaning, repair, and installation.
Our Story
Our journey began with a passion for providing exceptional quality rugs and unparalleled customer service. Over the years, we have grown to become one of the largest rug and carpet retailers in the region, offering a vast selection of products to suit every style, budget, and requirement. Our team of expert designers, technicians, and customer service representatives are dedicated to ensuring that every customer leaves our showroom feeling satisfied and confident in their purchase.
Our Services
We offer a comprehensive range of services designed to cater to the unique needs of our customers. From rug cleaning and repair to carpet installation, binding, and Serging, we have the expertise and resources to handle it all. Our services include:
- Rug Cleaning: Expert hand cleaning for all types of decorative and oriental rugs
- Rug Repair: Skilled technicians to repair and restore your rugs to their former glory
- Carpet Installation: Professional installation of carpets, flooring, and stair runners
- Binding and Serging: Expert finishing services to complete your rug or carpet installation
- Heavy Dusting: Thorough cleaning of rugs and carpets to remove dirt and debris
- Pet Urine Extraction: Specialized treatment to remove pet urine stains and odors
- Moth Proofing: Protective treatment to prevent moth damage to your rugs and carpets
- Rug Appraisal: Expert valuation of your rugs and carpets for insurance or resale purposes
- On Approval Rugs: Take home rugs on approval to ensure the perfect fit
- Rug Storage: Secure storage facilities for your rugs and carpets
- Pick Up & Delivery: Convenient pick up and delivery services for your rugs and carpets
Our Promise
At Mark Gonsenhauser's Rug & Carpet Superstore, we promise to provide exceptional quality products, unparalleled customer service, and expert advice to ensure that you find the perfect rug, carpet, or flooring solution for your home or business. We strive to build long-term relationships with our customers, and we are committed to exceeding your expectations in every way.
Excellent Customer Service and Quality Rugs
The reviewers rave about the exceptional customer service they received at Mark Gonsenhauser's Rug & Carpet Superstore. The staff, including Christian, Heather, Rhonda, Alex, and others, are praised for their expertise, patience, and willingness to help customers find the perfect rug.
Wide Selection and Quality of Rugs
The store's vast selection of rugs, with over 14,000 options, impresses customers. The quality of the rugs is also consistently praised, with many reviewers mentioning the excellent condition of their purchased rugs.
In-Home Trials and Approval Process
Many reviewers appreciate the store's "on approval" process, which allows customers to take rugs home to try them out before committing to a purchase.
Knowledgeable and Helpful Staff
The staff's knowledge and expertise in rugs are frequently mentioned, with reviewers appreciating the guidance and advice they received. The staff's patience and willingness to help customers make informed decisions are also commended.
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