Our Story
For over 50 years, Coventry Lumber has been a trusted partner for homeowners, builders, and contractors in Rhode Island. Our story began in 1969 when our founders recognized the need for a full-service lumberyard that could offer high-quality products, expert advice, and exceptional customer service.
Over the years, we've expanded our product lines to include a wide range of building materials, from windows and doors to kitchens and engineered lumber. Our commitment to quality, service, and competitive pricing has allowed us to build long-term relationships with our customers and grow our business.
Our Services
At Coventry Lumber, we're dedicated to providing you with the best possible experience. Our services include:
- Kitchen Design: Let our expert designers help you create the kitchen of your dreams. From concept to installation, we'll guide you through the process, ensuring that your new kitchen meets your needs and exceeds your expectations.
- Deliveries: We understand that you need your materials quickly and efficiently. That's why we offer reliable delivery services to ensure that your building materials arrive on time and in perfect condition.
- Departments: Our comprehensive range of building materials is organized into convenient departments, making it easy for you to find what you need and get back to work.
- Appliances: From major appliances to range hoods and exhaust fans, we offer a wide selection of appliances to enhance your home or business.
- Building Materials: From windows and doors to roofing and siding, we've got you covered with our extensive selection of building materials.
- Roofing: Our knowledgeable staff will help you select the perfect roofing material for your project. We carry a wide range of options, from traditional shingles to modern metal roofing solutions.
- Siding: Our extensive selection of siding options will help you find the perfect solution for your building project.
About Us
At Coventry Lumber, we're proud of our long history of providing exceptional service and outstanding quality products to our customers. Our commitment to customer satisfaction is reflected in everything we do, from our expert advice to our reliable delivery services. Whether you're a seasoned builder or a DIY enthusiast, we're here to help.
Mixed Reviews for Coventry Lumber
Poor Customer Service
Several reviewers expressed frustration with Coventry Lumber's customer service. They reported issues with communication, including being lied to about material delivery times, being ignored, and having to follow up repeatedly to get answers. Some reviewers mentioned that the company did not take responsibility for their mistakes, leading to additional costs and stress for the customers.
Issues with Orders and Deliveries
Multiple reviewers experienced problems with their orders, including receiving the wrong products, materials not being in stock, and delays in delivery. One reviewer waited for months to receive a replacement window, and another waited for over six months to receive the correct deck railings.
Positive Experience with Appliance Department
One reviewer had a positive experience with the appliance department, specifically with Bill Bassett, who responded quickly to their email and provided good service.
Comparison to Other Lumber Yards
Some reviewers compared their experiences with Coventry Lumber to other lumber yards, stating that they would avoid Coventry Lumber and recommend going elsewhere.
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