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Your Dream Kitchen, Our Expert Hands

Pro Tech Service, an independent service center located in Twin Falls, Idaho, has been providing exceptional support for all appliance installation and repair since 1998. Our primary goal is to satisfy our loyal customers by delivering the best customer service possible. Over the years, we have established strong relationships with some of the largest manufacturers in the industry and are constantly developing new connections to serve your needs. We take pride in being chosen by these top manufacturers and extended warranty companies for their warranty repairs.

Our Services

At Pro Tech Service, we specialize in appliance installation and repair, offering a wide range of services to meet your needs.

  • Appliance Repair: We are committed to delivering exceptional repair services for all major home appliances, including washing machines, dryers, dishwashers, refrigerators, freezers, ovens, stoves, and garbage disposals. Our factory-trained technicians use original factory parts to bring your units back to great working order.
  • Appliance Installation: Whether you need help installing a new appliance or replacing an old one, our team of experts can handle the job efficiently and safely. We have extensive experience installing all major appliances, and we guarantee a successful installation every time.
  • Parts Department: Pro Tech Service offers a wide range of parts for most makes and models of all major appliances. If you are searching for a part, please contact our Parts Department. Our knowledgeable team is here to help you expedite your order as quickly as possible.
  • Used Sales: At Pro Tech, we restore only those models that have proven their reliability. We offer a variety of refurbished appliances that have been thoroughly tested by our technicians and come with a free 90-day warranty in our service area.

Identifying Your Model Number

To order repair parts, you need to know the model number of your appliance. Many appliances have a model name and number on the front of the unit, but these are not the numbers the manufacturers use. Most manufacturer model numbers consist of letters, numbers, dashes, and dots. It is important to take the exact numbers from the model tag on the appliance only. Identification numbers on sales receipts, shipping boxes, and energy guide stickers usually contain partial model numbers and may cause you to order incorrect parts.

Helpful Tips

Under our new ownership, Pro Tech Service remains committed to providing the same great service our customers have come to expect. We have invested in new computers, software, and tablets to provide better access and information to our service technicians and the customer service staff. We have also added a custom install division to the business, offering a broad range of services and a highly trained staff to answer your questions. We pride ourselves on customer service and timely repairs, striving for same-day, next-day service to have your appliance up and running as soon as possible.

Reviews
Positive: Some customers had a positive experience with Pro-Tech, praising the technicians' professionalism, punctuality, and quality of work.
Negative: Some customers experienced issues with the service provided, including being charged excessively for a diagnosis and not having the main problem addressed.

Overall Experience

The reviews provided cover a range of ratings from 1 to 5 stars. Some customers had a positive experience with Pro-Tech, while others were dissatisfied. The majority of the feedback is centered around the technicians who provided service, with some customers praising their professionalism, punctuality, and quality of work.

Service Issues

Some customers experienced issues with the service provided, with one reviewer describing a technician not addressing the main problem with their appliance. Another reviewer described being charged $350 for a diagnosis, only to have another technician fix the issue for a much lower cost. These instances highlight the importance of having a clear understanding of the service process and being mindful of potential scams.

Technician Feedback

Many reviewers praised the technicians they worked with, describing them as professional, knowledgeable, and courteous. One reviewer specifically mentioned a technician named Jake, who they credited with resolving their issue efficiently and effectively.

Recommendations

A few reviewers mentioned that they would recommend Pro-Tech to others, citing their positive experience and confidence in the company's ability to resolve appliance issues. However, one reviewer warned others about potential scams and the importance of seeking a second opinion.

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