Bringing You Comfort at Competitive Prices
Our Story
At Ortner's Overhead Doors, we have been proudly serving Western New Yorkers for over four decades. As a family-owned business, we take pride in providing excellent service and installation on commercial and residential garage doors and garage door openers. Our owner, Dave Kozlowski, brings over 25 years of experience to the table, ensuring that you receive quality service at an affordable price.
Our Mission
Our mission is to provide top-notch service, installation, and maintenance for all your garage door needs. Our knowledgeable, friendly, and professional staff will assist you with all your estimates, installations, service, door opener, and preventative maintenance needs. We strive to build long-term relationships with our customers, and our goal is to be the go-to garage door experts in the region.
Our Services
Ortner's Overhead Doors offers a wide range of services to cater to all your garage door needs. From installations and repairs to maintenance and tune-ups, we've got you covered. Our services include:
- Residential and commercial garage door installation and repair
- Garage door opener installation and repair
- Preventative maintenance and tune-ups
- Free estimates and consultations
Testimonials
Our customers rave about our services! Here's what some of them have to say:
- "Our garage doors were installed yesterday and my wife and I wanted to let you know how pleased we are with both the appearance and the service. Your sales representative provided excellent advice and the service technician did an outstanding job on the installation. We are also very pleased with the price since it was much lower than several competitors." - Joe D.
- "My garage door opener malfunctioned this morning, I called Ortner's at 9:00 am. They sent someone over to my home, fixed the door all before 2:00 pm. I was nervous since we're coming up on a holiday weekend and I have an attached garage. Fast efficient service, good pricing. I highly recommend Ortner's." - Mary S.
Get in Touch
If you're in need of professional garage door help, look no further! Contact us today to schedule a consultation or request a free estimate.
Overall Experience
The majority of customers have had a positive experience with Ortner's Garage Doors, praising the company's personal service, problem-solving approach, and knowledgeable staff. Many reviewers appreciated the fast and efficient service, with some mentioning that the company went above and beyond to resolve their garage door issues.
Positive Aspects
- Personalized service and problem-solving approach
- Knowledgeable and friendly staff
- Fast and efficient service
- Willingness to work with customers to find solutions
- Wide selection of garage doors and related products
Negative Aspects
- Some customers experienced poor communication, including unreturned calls and unfulfilled appointments
- A few reviewers felt that the company was pushy with sales or tried to upsell them
- One reviewer had a negative experience with the owner, Dave, who was reportedly rude and unhelpful
- A few customers were unhappy with the cost of services or felt that they were not informed about prices beforehand
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