Business Details
50+ Years
experience
Emergency
services
24/7 Emergency Damage Restoration Services in Norcross & Duluth
SERVPRO of Norcross and Duluth was founded to address the critical need for rapid, reliable restoration services following water, fire, or mold damage. Our team understands the emotional and logistical challenges these incidents create for homeowners and businesses, and we prioritize minimizing disruption while restoring properties to their pre-damage condition. With decades of combined experience in the restoration industry, our professionals are trained to handle emergencies of any scale, utilizing advanced equipment and IICRC-certified techniques. As a locally owned operation since 2024, we serve Gwinnett County communities with 24/7 availability, supported by a nationwide network of franchises. Our commitment to excellence is reflected in our 80+ full-time employees, state-of-the-art facilities in Norcross and McDonough, and a track record of resolving complex damage scenarios.We emphasize transparent communication throughout every project, ensuring clients understand each step of the restoration process. Our partnership with SERVPROs corporate training programs guarantees ongoing skill development for our staff, maintaining the highest standards in property recovery. By integrating cutting-edge technology with personalized service, we deliver solutions that address immediate damage while preventing long-term complications. Our reputation, built on over 50 years of SERVPROs industry leadership since 1967, underscores our dedication to restoring not just properties, but peace of mind for every client.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Damage
Construction Services
Commercial Specialty Cleaning
General Cleaning
Air Duct Cleaning
Biohazard Cleanup
Carpet Cleaning
Details
- Year established: 1967
Highlights and features
- We provide 24/7 emergency response for urgent damage situations.
- Our technicians hold IICRC certifications for industry-standard restoration practices.
- Locally owned with access to nationwide SERVPRO franchise resources.
- Over 80 full-time employees trained in advanced property damage mitigation.
- Transparent communication throughout every restoration project.
Associations and certifications
- IICRC
What people say
Great response time
Polite throughout
Impressed by crew
Caring staff
Highly recommend
Services
Water Damage
Our water damage restoration service addresses emergencies ranging from burst pipes to severe flooding. Using industrial-grade extraction equipment and moisture detection tools, we remove standing water and dry affected structures efficiently. Technicians follow a systematic process to prevent mold growth and restore properties to pre-damage conditions while coordinating with insurance providers for seamless claims processing.
Fire Damage
Fire damage restoration involves soot removal, odor elimination, and structural repairs after flames subside. Our team uses specialized cleaning agents and air filtration systems to remove hazardous residues. We document damage for insurance purposes, secure properties with board-up services, and rebuild damaged areas using code-compliant materials to ensure safety and functionality.
Mold Remediation
Mold remediation services identify and eliminate fungal growth caused by moisture intrusion. Certified technicians contain affected zones, remove contaminated materials, and apply antimicrobial treatments to prevent recurrence. We address underlying water issues to ensure long-term protection while providing air quality testing to verify complete remediation.
Storm Damage
Storm damage services repair properties impacted by wind, hail, or flooding. We perform emergency roof tarping, debris removal, and structural drying to prevent further deterioration. Our rapid response minimizes business interruptions and residential displacement while restoring safety and functionality to affected buildings.
Commercial Specialty Cleaning
Commercial cleaning services address unique challenges in office spaces, retail centers, and industrial facilities. Our technicians use non-invasive methods to clean high-traffic areas without disrupting operations. We specialize in post-construction cleanup, HVAC system maintenance, and biohazard decontamination to maintain safe environments for employees and customers.
People
Michael R. Crawford
Owner
Co-owner Michael R. Crawford oversees SERVPRO of Norcross and Duluth's operations, leveraging over four years of franchise management experience since acquiring initial locations in 2020. His leadership focuses on expanding service capabilities while maintaining strict quality control standards across Gwinnett County.
Ryan A. Braswell
Owner
Ryan A. Braswell co-owns SERVPRO of Norcross and Duluth, bringing expertise in property damage mitigation and team development. Since entering the franchise system in 2020, he has prioritized technician training and facility upgrades to enhance response times and service outcomes for residential and commercial clients.
Questions
What types of damage does SERVPRO of Norcross and Duluth handle?
We specialize in water, fire, mold, storm, and biohazard damage restoration for residential and commercial properties across Gwinnett County.
Are your services available after hours?
Yes, we provide 24/7 emergency response for urgent damage situations to minimize property loss and safety risks.
Do you work with insurance companies?
Our team documents damage thoroughly and collaborates directly with insurance providers to streamline claims processing for clients.
How quickly can you respond to an emergency?
We aim to arrive within hours of initial contact, with fully equipped crews ready to begin mitigation immediately upon arrival.
Are your technicians certified?
All restoration specialists hold IICRC certifications and receive ongoing training at SERVPRO's corporate facility.
