Business Details
19 Years
experience
Emergency
services
Trusted Damage Restoration Services in Coeur d'Alene, ID
SERVPRO of Coeur d'Alene has been serving Northern Idaho communities since 2007, specializing in residential and commercial property restoration after fire, water, and storm damage. Our team combines decades of industry experience with ongoing training at SERVPRO's Corporate Training Facility and IICRC certifications to deliver reliable solutions. We prioritize minimizing property damage disruptions through rapid response and advanced mitigation techniques, including mold remediation and structural drying. As active community members, we support local initiatives like first responder appreciation programs and neighborhood safety projects. Our leadership team, including owners Michael R. & Shelby J. Kilpatrick, brings deep local knowledge to address regional challenges like lakefront property maintenance and winter freeze damage.We maintain 24/7 emergency availability to serve over 2,700 satisfied customers across Coeur d'Alene and surrounding areas. Our commitment to excellence has earned recognition as SERVPRO's 2025 Rookie of the Year franchise. We work closely with organizations like Kootenai Health and local businesses to ensure comprehensive restoration services. Our customer-centric approach includes follow-up calls to guarantee satisfaction, with documented cases of exceeding expectations during critical situations like pre-holiday emergencies. We maintain transparent communication throughout the restoration process, providing free quotes and flexible scheduling options.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Restoration
Commercial Cleaning
Construction Repair
Biohazard Cleanup
Carpet Cleaning
Odor Removal
Roof Tarping
Details
- Year established: 2007
Highlights and features
- 24/7 emergency response with average arrival time under 1 hour
- IICRC-certified technicians with specialized mold remediation training
- Locally-owned operation with deep regional expertise in Northern Idaho conditions
- Recognized as SERVPRO's 2025 Rookie of the Year franchise
- Comprehensive follow-up process ensuring complete customer satisfaction
Associations and certifications
- SERVPRO
- IICRC
What people say
Quick response time
Professional crew
Exceeded expectations
Excellent communication
Thorough cleanup
Services
Water Damage
Emergency water extraction and structural drying services for residential and commercial properties. Our IICRC-certified technicians use industrial equipment to remove standing water, dry affected materials, and prevent mold growth. Specialized in handling burst pipes, appliance failures, and natural flood events across Northern Idaho's unique lakefront and mountain properties.
Fire Damage
Comprehensive fire and smoke damage restoration including soot removal, odor elimination, and structural repairs. We implement specialized cleaning techniques for contents restoration and employ thermal fogging to neutralize persistent smoke odors. Our team handles insurance coordination and provides temporary protection through roof tarping and board-up services.
Mold Remediation
Professional mold inspection, containment, and remediation services for residential and commercial properties. Our certified technicians use HEPA filtration and antifungal treatments to eliminate mold colonies while preserving structural integrity. We address moisture sources to prevent recurrence and provide post-remediation air quality testing for safety verification.
Storm Restoration
Emergency response for storm-related property damage including roof leaks, wind damage, and water intrusion. Our team provides temporary protection through tarping and boarding while implementing permanent repairs. Specialized in handling Northern Idaho's seasonal challenges like winter freeze damage and wildfire smoke infiltration with rapid mitigation techniques.
Commercial Cleaning
Tailored cleaning solutions for commercial properties affected by water, fire, or mold damage. Our services include business continuity planning, 24/7 emergency response, and minimal-disruption scheduling to maintain operational continuity. We implement EPA-registered disinfectants and follow OSHA safety protocols for biohazard situations in office environments.
People
Michael R. Kilpatrick
Owner
Community-focused leader with deep Northern Idaho roots, overseeing operations since 2007. Implements strategic growth while maintaining hands-on involvement in complex restoration projects. Prioritizes customer satisfaction through transparent communication and quality assurance protocols.
Shelby J. Kilpatrick
Owner
Co-owner managing day-to-day operations and client relations. Ensures service excellence through staff development programs and community engagement initiatives. Brings extensive restoration industry experience to quality control processes and customer service standards.
Bryan Enos
Former Owner
Previous franchise operator recognized for exceptional service delivery. Implemented training programs that contributed to SERVPRO's 2025 Rookie of the Year award. Maintained high customer satisfaction ratings through personalized service approaches during tenure.
Cindy Enos
Former Owner
Former co-owner focused on operational efficiency and staff development. Instrumental in establishing community partnerships and implementing quality assurance systems that enhanced service delivery metrics across Northern Idaho operations.
Lexie Ahhee
HR Manager
Human resources professional managing staff development and customer follow-up processes. Ensures consistent service quality through employee training programs and collects customer feedback to maintain high satisfaction standards across all restoration projects.
Questions
What types of damage do you handle?
We specialize in water, fire, mold, and storm damage restoration for residential and commercial properties across Northern Idaho.
Are you available for emergencies?
Yes, we provide 24/7 emergency services with rapid response times for urgent property damage situations.
Do you work with insurance companies?
Yes, we coordinate directly with insurance providers and offer documentation to streamline the claims process.
How do you handle mold remediation?
Our certified technicians use containment barriers, HEPA filtration, and antifungal treatments to safely eliminate mold and prevent recurrence.
What areas do you serve?
We serve Coeur d'Alene, Sandpoint, Post Falls, and surrounding Northern Idaho communities including Lake Pend Oreille and Rathdrum.
Can you help with commercial properties?
Yes, we provide tailored restoration solutions for businesses with minimal operational disruption and 24/7 emergency availability.
