Transform Your Home: Flooring for Every Style
Luna Flooring Gallery proudly stands as a leading provider of flooring solutions in the Chicagoland area. With four convenient locations and a vast showroom showcasing over 10,000 flooring styles, we cater to every taste, need, and budget.
Our Expertise and Services
Our team of experienced professionals offers a comprehensive range of services to ensure a seamless and satisfying flooring experience. From expert consultation and in-home measurements to professional installation, we handle every step of the process with meticulous attention to detail.
Carpet & Flooring Solutions
- Expertise in all types of flooring, including carpet, hardwood, laminate, vinyl, and area rugs.
- Comprehensive selection of stylish and durable options to fit any taste and budget.
- Personalized consultations and design guidance to create the perfect look.
Exceptional Installation
- Skilled installers meticulously ensure precise and flawless installation of your new flooring.
- Attention to detail and meticulous craftsmanship are guaranteed.
Specialized Services
- Custom staircase runners that elevate the elegance of your staircase.
- Personalized carpet binding to enhance the aesthetic of your home.
- Hardwood restoration and resurfacing services to restore and protect your investment.
- White-glove delivery for a stress-free and reliable delivery process.
More Than Just Flooring
At Luna Flooring Gallery, we take pride in providing an exceptional customer experience. Our friendly and knowledgeable staff is dedicated to understanding your unique needs and delivering tailored solutions to enhance your home. We proudly offer:
- Free estimates and in-home measure room service
- Visualizer tool for a digital preview of your new floors
- Financing options for your convenience
We believe that the perfect flooring can transform the aesthetic and functionality of your home. Contact Luna Flooring Gallery today and discover the possibilities!
Poor Customer Service and Horrible Experience
Many customers have reported having a terrible experience with this company, citing poor customer service, deceitful sales tactics, and subpar installation quality.
Deceptive Sales Practices
Several reviewers have reported being misled by sales representatives, who allegedly made false promises and failed to provide a copy of the contract. One customer was even told that there was a 25% cancellation fee, which was not disclosed initially.
Subpar Installation Quality
Multiple reviewers have reported issues with the installation process, including damaged walls, uneven floors, and poor workmanship. One customer even reported finding nails all over their yard and driveway, causing a flat tire.
Difficulty Resolving Issues
Customers have reported difficulty in resolving issues with the company, with some being told that their warranty had expired or that they needed to purchase a new service package to address existing problems.
Exceptions and Warning
While one reviewer had a relatively positive experience with the sales team, they still reported issues with the installation process. Another reviewer had a mixed experience, reporting both good and bad interactions with the company.
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