"If we can't fix it. You don't pay for it." Period.
At Refiners Fire Services, we pride ourselves on being the premier fireplace maintenance, installation, and consulting company in the Portland Metro area and surrounding cities. With over 20 years of experience in the industry, we have built a reputation for providing exceptional service and installation of gas, wood, and pellet stoves, fireplaces, and log sets to homeowners, property managers, and builders.
Our Vision
Our mission is to provide high-quality service and installation of fireplaces and stoves to our customers. We strive to deliver outstanding results, surpassing our customers' expectations in terms of quality, price, and service. We aim to build long-term relationships with our customers, providing them with peace of mind and a sense of satisfaction with their fireplace experience.
Our Services
At Refiners Fire Services, we offer a wide range of services to cater to our customers' needs. Our services include:
Consultations
We provide expert consultations to help our customers select the right products and services that fit their style, budget, and timeframe. Our consultations deliver expert advice on needs and upgrades, as well as the removal of old, used, or unkempt fireplaces and fire pits.
Tune-Ups
Our tune-up services provide expert cleaning, service, and updates to existing units. This process is essential to keep the unit running smoothly, extend the life of the product, and ensure safe operation.
Repairs
We offer repair services for non-working gas and wood fireplaces, as well as freestanding stoves and pits. Our repairs are designed to be as effective as possible without replacing parts.
Gas Line Installation
We offer both flexible and hard pipe gas line installations to cater to our customers' needs.
Removal
Our non-certified wood stove removal and recycling services are available for applicable situations.
Multiple Product Brands
As a company, we do not hold in-house contracts with specific brands or manufacturers. This allows us to provide unbiased assistance and offer a wide variety of products that match our customers' needs and budget.
Financing Options
We understand that financial constraints can be a barrier to achieving one's dreams. That's why we offer 0% APR financing options, making it possible for our customers to achieve the fireplace experience they desire.
Mixed Experiences with Refiners Fire Service
Disappointing Experience with Initial Repair
One customer had a poor experience with Refiners Fire Service, citing issues with the initial repair of their fireplace. The technician sent to fix the issue was unable to resolve the problem, and the customer was left with a broken top log and a significant bill.
Positive Experiences with Repair and Installation
On the other hand, multiple customers had extremely positive experiences with Refiners Fire Service. Several customers praised the company's ability to repair their fireplaces and wood stoves, often after other companies had failed to do so. The technicians, particularly Kevin, were commended for their expertise, professionalism, and friendly demeanor.
Key Strengths and Weaknesses
- Strengths: Professional and friendly technicians, ability to repair complex issues, flexible pricing, and a willingness to work with customers to find solutions.
- Weaknesses: Potential for long wait times, concern about the quality of some technicians, and the need for customers to advocate for themselves.
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