Always Honest & Dependable Service
Arroyo Plumbing, Inc. is a family-owned and operated business that has been serving the San Gabriel Valley for over three decades. With a vision of excellence in service to our customers, we have built a reputation of quality work and superior customer service. Our team of certified and licensed technicians is dedicated to providing top-notch plumbing services to residential and commercial properties.
Our Services
At Arroyo Plumbing, Inc., we offer a wide range of plumbing services to cater to your needs. Our services include:
- Fire sprinkler repairs and new installations
- Poly gas piping installations and traditional gas line installation
- Tankless water heater installations
- Certified backflow testing, repairs, and installation
- Complete plumbing service and repair
- Drain cleaning and hydro-jetting
We take pride in our work and strive to provide quality service to our customers. Our team of certified and licensed technicians is committed to ensuring that all plumbing issues are addressed promptly and efficiently.
Expertise and Qualifications
We hold a C-36 Plumbing Contractors' license as well as a C-16 Fire Protection Contractors' license. Our technicians are certified in PEX water piping and poly gas piping repairs. We are also certified to install poly gas piping as well as traditional gas line installation.
Meet Our Staff
At Arroyo Plumbing, Inc., we believe that our customers should get to know us. Our founder and owner, Kevin Zimmerman, has over 30 years of experience in the plumbing industry. Kevin is dedicated to providing excellent customer service and ensuring that all plumbing issues are addressed promptly and efficiently. He is supported by a team of certified and licensed technicians who share his commitment to excellence.
Testimonials
We are proud of our reputation and the trust that our customers have placed in us. Here is what some of our satisfied customers have to say about our services:
- "The technician was very polite and professional, went right to work and explained it all to me - Thank you!" - Beverly, Sierra Madre, CA
- "The technician was on time, neat, and took time to reassure me." - Jean, Duarte, CA
- "Eric is the BEST! All of Arroyo Plumbing, Inc was a great experience for me." - Joe, Arcadia, CA
Service Quality and Experience
The reviews for Arroyo Plumbing are mixed, with several customers expressing satisfaction with the company's services, while others have had negative experiences.
Positive Comments
Some reviewers praised the company's family-owned and operated approach, with one reviewer stating that the plumbing services were excellent. Another reviewer appreciated the company's honesty and willingness to refer customers to other services if they cannot provide the solution themselves.
Negative Comments
However, numerous reviewers expressed frustration with the company's high prices, delayed or missed appointments, and poor customer service. Several reviewers reported experiencing condescending attitudes from the receptionists and service technicians. Some reviewers also reported issues with the quality of the work, including broken tile, leaky pipes, and incomplete or inadequate repairs.
Issues with Communication
Several reviewers expressed frustration with the company's communication methods, including difficulty getting in touch with the company, missed appointments, and unreturned phone calls.
Quality of Work
Some reviewers reported receiving high estimates for repairs, only to complete the work themselves at a much lower cost. Another reviewer reported that the plumber left a mess in their home, including broken tile and handprints on cabinets.
Respect and Professionalism
Several reviewers felt that the company's staff, including the receptionists and service technicians, lacked professionalism and respect for customers. One reviewer reported being treated condescendingly by the receptionist, while another reviewer felt that the service technician was arrogant and dismissive.
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