Delivering Quality and Safety
Our Story
At Crystal Pools, we are a family-run business that takes pride in providing top-notch pool services to our customers in Jupiter, Jupiter Island, Tequesta, Palm Beach Gardens, North Palm Beach, West Palm Beach, and surrounding areas. Our number one priority is customer satisfaction at an affordable price. We strive to be available to our customers whenever they need us, whether it's an emergency or simply to answer a question.
Our Services
We offer a wide range of pool services, including pool cleaning, new builds, remodels, repairs, and equipment installations. Our team of experts is dedicated to providing exceptional service, and we take pride in our attention to detail and commitment to excellence. Our pool cleaning services include scrubbing tiles and waterlines, skimming the surface, vacuuming the bottom of the pool, emptying skimmer baskets, and balancing water chemicals. We also offer new equipment installations, repairs, and replacements for pool heaters, pumps, automations, lights, salt systems, filters, autofills, pool vacuums, and jets.
Our Difference
What sets us apart from our competitors is our commitment to transparency, professionalism, and customer satisfaction. We are a locally owned and operated business that is directly involved in all operations. Our technicians are CPO certified, and we invest in their ongoing training and education to ensure they are always up-to-date on the latest industry developments. We also prioritize customer feedback, regularly soliciting input and using it to improve our services. Our client portal allows customers to view their account, pay online, make updates, and contact us directly. We are also transparent and competitive with our pricing, with no hidden fees or additional expenses.
Our Mission
Our mission is to provide exceptional pool services that exceed our customers' expectations. We aim to build long-term relationships with our customers, providing them with reliable, efficient, and affordable solutions for all their pool needs. We believe in being proactive, not reactive, and we strive to prevent problems before they arise. Our goal is to be the go-to pool service provider in our area, known for our expertise, professionalism, and commitment to customer satisfaction.
Overview of Crystal Pools Reviews
Positive Experiences
- Multiple reviewers praised Crystal Pools for their reliable and professional service, resulting in clean and well-maintained pools.
- Technicians were often described as friendly, courteous, and responsive.
- Online billing and personalized service reports were also commended for their convenience.
Negative Experiences
- Two reviewers had poor experiences with Crystal Pools, citing issues with pool maintenance, miscommunication, and unprofessional behavior.
- One reviewer experienced an algae bloom in their pool, which was not properly addressed by the company.
- Another reviewer had issues with inconsistent visit times, poor pool cleaning, and a lack of customer loyalty.
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