For over 30 years, Surprise Flooring and Design has been dedicated to providing the highest level of service and quality for our customers. Whether you're looking to update your home with new flooring, remodel your kitchen or bath, or simply want to add a touch of elegance to your living space, we have the expertise and products to help you achieve your vision.
Our Services
At Surprise Flooring and Design, we offer a wide range of services to meet your flooring and design needs. From carpet and hardwood to tile and stone, we have the expertise and products to help you create the perfect space. Our experienced design team can work with you to choose the perfect flooring solution for your lifestyle, and our skilled installers will ensure a professional and timely installation.
Flooring Options
Our showroom features a wide selection of carpet, hardwood, tile, and stone flooring options, including:
- Carpet: With hundreds of styles and colors to choose from, we have the perfect carpet for your home.
- Hardwood: From oak to maple, we have a wide selection of hardwood flooring options to fit your style and budget.
- Tile: From ceramic and porcelain to natural stone, we have a vast selection of tile options to fit your needs.
- Stone: From granite to travertine, we have a wide range of stone flooring options to enhance your home.
Custom Work
At Surprise Flooring and Design, we understand that every home is unique, and that's why we offer custom work to fit your specific needs. Whether you're looking to create a specific design or match a unique style, our experienced designers can work with you to create a custom solution.
Beyond Flooring
While flooring is our specialty, we also offer services beyond flooring, including:
- Kitchen and bath remodels: Let us help you create the kitchen or bath of your dreams.
- Design services: Our experienced designers can work with you to create a custom design for your home.
Meet Our Team
At Surprise Flooring and Design, we're proud to have a team of experienced professionals who are dedicated to providing exceptional service and quality products. Our team includes:
- Jim, with over 30 years of experience in the flooring industry
- Dawn, with many years of experience in the design field
- Our experienced design team, who works closely with you to create a custom solution
Our Guarantee
At Surprise Flooring and Design, we're committed to providing exceptional service and quality products. We stand behind our products and installations, and we're proud to offer a 2-year warranty on all of our installations.
Get Started
Whether you're looking to update your flooring, remodel your kitchen or bath, or simply want to add a touch of elegance to your living space, we're here to help. Contact us today to schedule a consultation and let us help you achieve your vision.
Quality of Work
The quality of work from Surprise Flooring & Design varies greatly depending on the job. Some customers have reported excellent workmanship, while others have experienced subpar results. While some installers have done an "amazing" job, others have failed to deliver, with delayed starts, incorrect materials, and poor communication.
Communication
Communication appears to be a major issue for some customers. Some experience terrible communication, with installers and owners failing to return calls and causing frustration. On the other hand, some customers have reported good communication and a responsive owner.
Customer Service
Customer service is another area of concern. Some customers have reported feeling like they've been "ripped off" or "taken advantage of" by the owner, while others have had positive experiences with the owner being willing to work with them. Inconsistency in customer service seems to be a major issue.
Overall Experience
The overall experience with Surprise Flooring & Design is mixed. Some customers have reported top-notch experiences, while others have had horrible experiences. It appears that customers who experience excellent work and good communication are generally very happy, while those who experience poor work and poor communication are usually left feeling frustrated.
Recommendation
Beware of Surprise Flooring & Design if you're looking for a reliable contractor. While some customers have reported excellent experiences, others have had terrible ones. It's essential to be cautious when dealing with any contractor, and Surprise Flooring & Design appears to be no exception.
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