Protect Your Business the Texas Way
At Premier Surveillance, we're proud to be a family-owned and operated business based in Midland, Texas. We understand the importance of keeping your loved ones and business safe, which is why we're dedicated to providing top-notch security solutions to homes and businesses in the great state of Texas.
Our Commitment to Excellence
We take pride in providing maximum protection to our clients, no matter what their specific needs are. We use the latest technologies and processes to keep your business or home safe, the Texas way. Our team consists of experts who are passionate about providing exceptional customer service and ensuring that our clients receive the best possible solutions for their security needs.
Our Services
We offer a wide range of security services, including video security, access control, intrusion and burglar alarm systems, home automation, data and fiber systems, fire alarm systems, and IT services. Our team designs and engineers custom security systems that meet the unique needs of our clients. We provide system installation, configuration, and support, as well as on-site service and maintenance. Additionally, we offer intrusion monitoring and fire alarm monitoring to ensure that our clients are protected 24/7.
Why Choose Us
We're a locally owned and operated business that understands the importance of building strong relationships with our clients. Our owner-to-owner approach ensures that our clients receive personalized service and attention to detail. We pride ourselves on our fast installation, 24/7 customer support, and commitment to getting it right the first time. Our clients are like family to us, and we treat them with the respect and care that they deserve.
Our Process
Our process begins with a site walkthrough and app demo, where we assess our clients' security needs and provide a custom-designed solution. We then provide a free, custom estimate and follow up with expert installation and training. We don't stop there - we schedule two follow-up meetings to ensure that our clients are satisfied with their security system and provide 24/7 support for any issues that may arise.
Customer Service Experiences
Reviews highlight a mixed bag of customer service experiences with Premier Surveillance. On one hand, some customers had excellent interactions with the company, praising the professionalism and courtesy of the team. James, in particular, was mentioned as being helpful and thorough in providing quotes and installation services. Joe, the installer, was also commended for his friendly and professional demeanor.
On the other hand, some customers reported difficulty in getting in touch with the company, with some even being redirected to unrelated services. Others felt misled about pricing, with one customer accusing the owner of being dishonest.
Product/Service Quality
The quality of Premier Surveillance's products and services received mixed reviews as well. While some customers were extremely satisfied with the installation services, citing professionalism and attention to detail, others were left frustrated with issues such as camera problems.
Overall Impression
The majority of reviewers praised Premier Surveillance, citing excellent customer service, professional work, and competitive pricing. However, a smaller group of reviewers had negative experiences, ranging from difficulty in contacting the company to concerns about pricing honesty.
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