A name you can trust, for over three decades
Our Story
Goodman, a name you can trust, has been providing high-quality and affordable indoor comfort solutions to millions of homeowners across North America for over three decades. Since 1982, our focus has been on designing, engineering, and assembling reliable products in the U.S.A., earning us the loyalty and respect of thousands of local independent heating and cooling professionals. Our commitment to excellence has made us a leading brand in the HVAC industry.
Our Mission
At Goodman, we believe in making indoor comfort accessible to everyone. We strive to provide the best possible solutions to our customers, while also being mindful of our environmental responsibilities. Our products are designed to be energy-efficient, durable, and affordable, ensuring that our customers can enjoy the comfort they deserve without worrying about the cost.
Our Services
We offer a wide range of products and services to cater to the diverse needs of our customers. From air conditioners and heat pumps to gas furnaces and packaged units, our products are designed to provide reliable and efficient heating and cooling solutions. Our air handlers and coils, temperature controls, and indoor air essentials ensure that our customers can enjoy a comfortable and healthy indoor environment. Additionally, our ductless systems and commercial resources provide tailored solutions for commercial establishments.
Our Commitment to Energy Efficiency
We take our environmental responsibilities seriously and are committed to providing energy-efficient solutions that not only benefit our customers but also the planet. Our products are designed to minimize energy consumption, reduce waste, and promote sustainability. We also offer rebates and incentives to encourage our customers to adopt energy-efficient practices.
Our Promise
At Goodman, we promise to deliver high-quality products and services that exceed our customers' expectations. We are dedicated to providing exceptional customer service, ensuring that our customers receive the support they need to enjoy a comfortable and healthy indoor environment. Our warranty and registration process are designed to provide our customers with peace of mind, knowing that they are protected in case of any issues.
Overall Experience
The reviews mention both positive and negative experiences with the company. On the positive side, customers praise the helpful and knowledgeable staff, competitive pricing, and excellent service. On the negative side, some customers have had issues with the company's warranty policy and customer service.
Staff and Service
The staff at the Henderson branch, particularly Ruben, Jax, Daniel, and Carlos, received high praise for their excellent service and competitive pricing. However, one customer mentioned that the staff at another location had a "don't speak unless spoken to" attitude, which was a downside.
Product Quality and Options
Customers appreciate the quality of the equipment and the availability of parts. The company's after-hours services and user-friendly equipment were also highlighted as positives.
Warranty and Customer Service Issues
One customer had a negative experience with the company's warranty policy, citing a loophole that prevented them from fixing a compressor under warranty. This customer was highly dissatisfied with the company's response and expressed frustration with companies that don't stand behind their products.
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