Business Details
26 Years
experience
Emergency
services
Emergency Water & Fire Damage Restoration in Panama City, FL
At 911 Restoration of Emerald Coast, we pride ourselves on being a trusted partner for comprehensive restoration services. Founded by Mona and Aladdin Morsi, our company combines technical expertise with a deep commitment to customer satisfaction. Monas background in civil engineering ensures precision in every project, while Aladdins dedication to exceptional service guarantees a seamless experience. We specialize in water damage restoration, sewage backup cleanup, mold removal, fire and smoke damage repair, and disaster recovery. Our team operates 24/7, responding within 45 minutes to emergencies, and offers free visual property inspections for property owners. Licensed, bonded, and insured, we prioritize transparency, using advanced equipment like thermal imaging cameras and industrial dehumidifiers to deliver lasting solutions.With over two decades of experience, weve built a reputation for reliability, serving residential and commercial clients across Bay County, Walton County, and the broader Emerald Coast region. Our approach emphasizes proactive prevention, such as gutter maintenance and moisture control, to safeguard properties against future risks. We collaborate closely with insurance providers to streamline claims, ensuring minimal disruption for our clients. Every project reflects our core values: integrity, expertise, and a relentless focus on restoring not just properties, but peace of mind.
Services
Water Damage Restoration
Sewage Backup Cleanup
Mold Removal
Fire Damage Repair
Disaster Restoration
Sanitization Services
Commercial Water Damage
Air Duct Cleaning
Carpet Cleaning
Details
- Year established: 2000
Highlights and features
- We offer 24/7 emergency response with a 45-minute arrival guarantee.
- Our team includes certified professionals with over 20 years of combined experience.
- We provide free visual property inspections for property owners.
- We coordinate directly with insurance companies to simplify claims.
- We use advanced equipment like thermal imaging cameras and industrial dehumidifiers.
What people say
Outstanding professionalism
Quick 45-minute response
Thorough mold remediation
Excellent insurance coordination
Reliable 24/7 availability
Services
Water Damage Restoration
Our water damage restoration service addresses emergencies from burst pipes, storms, or flooding. Using industrial dehumidifiers and moisture meters, we extract standing water, dry affected areas, and prevent mold growth. Certified technicians perform structural repairs and content restoration, ensuring properties return to pre-damage conditions. We collaborate with insurance providers for seamless claims processing.
Sewage Backup Cleanup
Sewage backup cleanup involves removing contaminated water, sanitizing affected zones with EPA-approved disinfectants, and eliminating odors. Our team uses protective gear and industrial vacuums to handle biohazardous materials safely. We prioritize rapid response to minimize health risks and property damage, restoring residential and commercial spaces to code-compliant cleanliness.
Mold Removal
Mold removal services include inspection, containment, and HEPA filtration to eliminate spores. We address moisture sources like leaks or humidity to prevent recurrence. Antimicrobial treatments and air scrubbers ensure thorough decontamination, while damaged materials are replaced. Our process guarantees mold-free environments compliant with safety standards.
Fire Damage Repair
Fire damage repair covers debris removal, smoke odor elimination with ozone generators, and structural rebuilding. Thermal fogging neutralizes lingering odors, while HEPA filters clean airborne particles. We restore damaged drywall, flooring, and roofing, coordinating with insurance companies to expedite recovery for homes and businesses.
Disaster Restoration
Disaster restoration services handle hurricane, flood, and storm damage. We perform emergency board-up, water extraction, and structural drying. Our team repairs roofs, windows, and foundations while offering long-term resilience solutions like impact-resistant installations to protect against future events.
People
Mona Morsi
Owner
Mona Morsi leverages her civil engineering expertise to oversee technical operations at 911 Restoration. With over 20 years in the industry, she ensures precision in structural repairs and moisture control. Her leadership focuses on client satisfaction and innovative restoration solutions.
Aladdin Morsi
Owner
Aladdin Morsi, a self-taught entrepreneur, founded the company in 2000 after immigrating to the U.S. He prioritizes customer service, emphasizing rapid response and transparent communication. His hands-on approach ensures every project meets quality standards and client expectations.
Questions
What emergency services do you offer?
We provide 24/7 emergency water extraction, fire damage repair, and mold remediation with a 45-minute response guarantee.
Do you handle insurance claims?
Yes, we work directly with insurance companies to streamline claims and documentation for property owners.
What areas do you serve?
We serve Panama City, Destin, Niceville, Panama City Beach, and surrounding areas in the Emerald Coast region.
Are your technicians certified?
Our team includes certified professionals trained in water damage restoration, mold remediation, and fire cleanup protocols.
How quickly can you respond?
We guarantee arrival within 45 minutes of your call for emergency situations across the Emerald Coast.
