At Donlon Plumbing, we are dedicated to providing exceptional plumbing services to our customers in Ventura County, California. Our company is family-owned and operated, with a rich history in the region. We understand the importance of prompt and reliable plumbing services, and that's why we're committed to delivering the best possible solutions for our customers.
Our Core Values
We hold ourselves to high standards of quality and excellence in everything we do. Our team of skilled plumbers is dedicated to providing exceptional service, honesty, and fairness to every customer. We take pride in our commitment to:
- Timely Response: Our plumbers are cell phone dispatched and have their fully stocked trucks standing by to quickly respond to your plumbing needs.
- Unmatched Expertise: Our team of plumbers has extensive knowledge and experience in residential, commercial, and restaurant plumbing.
- Trustworthy: We are committed to being transparent and honest in all our interactions with customers.
Our Services
At Donlon Plumbing, we offer a wide range of services to meet your plumbing needs. Our services include:
- Residential Plumbing: From leaky faucets to sewer line repairs, we're here to help you with all your residential plumbing needs.
- Commercial Plumbing: We specialize in commercial plumbing services, including commercial pipe installation, HVAC repair, and more.
- Property Management/HOA: We understand the importance of maintaining good relationships with property owners and tenants, and we're here to help you with all your property management needs.
- Restaurant Plumbing: We cater to the unique needs of restaurants and foodservice establishments, ensuring minimal disruptions to your operations.
- Tankless Water Heaters: We're the authorized installer for Bosch tankless water heaters in Ventura County, California.
Our Commitment
At Donlon Plumbing, we're committed to providing the best possible services to our customers. We're dedicated to building long-term relationships with our customers and ensuring their complete satisfaction.
Our Team
We're proud of our team of skilled plumbers, supervisors, and estimators who work together to provide exceptional service. Meet our foreman, Mike Hail, who oversees our new construction, remodel, and commercial projects.
Donlon Plumbing Review Summary
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Donlon Plumbing has received a mixed bag of reviews from customers, with some experiencing excellent service, while others have had disappointing experiences.
Service Issues
The majority of reviews highlight issues with the company's service level, with some customers expressing frustration with delayed appointments, poor communication, and lack of transparency. For example, one customer waited for over 4 hours with no communication from the company before their technician arrived. Another customer had to repeatedly call the company to inquire about the status of their appointment, only to be told that the technician was stuck on another job.
Plumbing Services
Despite the service issues, some customers have had positive experiences with Donlon Plumbing's plumbing services. Many customers have praised the company's prompt and professional response to their plumbing emergencies, with some technicians receiving special mention for their exceptional service. For example, one customer was impressed with the technician's knowledge and patience when answering their questions.
Workmanship and Quality
Several customers have complained about the company's workmanship and quality, with one customer experiencing issues with a new plumbing installation that was still leaking after multiple visits. Another customer was not satisfied with the company's explanation for the leak, feeling that it was not handled properly.
Customer Service
Customer service seems to be a major area of concern for many customers. Some customers have expressed frustration with the company's communication style, feeling that they are not kept informed about the status of their appointment or the reason for delays. One customer even reported being told a bold-faced lie by a customer service representative.
Overall
Donlon Plumbing's reviews highlight the importance of effective communication and customer service. While some customers have had positive experiences with the company's plumbing services, others have been disappointed with the company's service level. To improve, the company should focus on providing transparent and prompt communication to customers, as well as ensuring that their technicians are properly trained to handle any issues that may arise.
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