Restoring Your Property, Rebuilding Your Life
The Steam Team stands ready to restore your property to its pre-damage glory after water damage, fire damage, or any other disaster.
A Trusted Name in Disaster Recovery
Headquartered in Austin, Texas, The Steam Team has earned a reputation for swift action, meticulous restoration, and exceptional customer service. Our team of certified and experienced technicians are equipped to handle all aspects of disaster recovery, from initial assessment to complete restoration.
Comprehensive Services
We offer a comprehensive range of services designed to address the unique challenges of each situation. Our services include:
Water Damage Restoration
- Emergency response 24/7
- Water extraction and drying
- Content drying and restoration
- Mold remediation and odor control
- Structural drying and repair
Fire Damage Restoration
- Smoke and soot removal
- Content cleaning and restoration
- Structural repair and reconstruction
- Trauma cleanup and decontamination
Additional Services
- Mold remediation and mitigation
- Disaster recovery planning
- Consulting services
- Emergency boarding and protection
- Content storage and pack-out
Client-Focused Approach
Throughout the process, we prioritize open communication and collaboration with you. Our technicians will work with you to:
- Assess the damage thoroughly
- Develop a detailed restoration plan
- Set realistic expectations and timelines
- Provide regular updates and answer your questions
- Ensure your satisfaction with the final results
Our Commitment
At The Steam Team, we are committed to:
- Providing responsive and compassionate service
- Using the highest quality materials and equipment
- Treating your home with respect and care
- Delivering lasting solutions to prevent future damage
- Offering competitive pricing and transparent billing
General Experience
The Steam Team has received a mix of positive and negative reviews from its customers. While some customers have praised the company's professionalism, timeliness, and quality of service, others have reported negative experiences with inaccurate information, nickel-and-diming, and poor management.
Positive Experiences
- Many customers have expressed their satisfaction with the company's services, praising the professionalism, enthusiasm, and quality of work provided by the team.
- Specific employees, such as Mario, Ricky Gonzales, Steve, Kevin, Albert, and Reece, have been mentioned as going above and beyond in their work.
- Customers have appreciated the company's attention to detail, thoroughness, and ability to handle complex tasks, such as cleaning air ducts and upholstery.
Negative Experiences
- Some customers have reported feeling nickel-and-dimed by the company, with excessive charges for services and equipment.
- Inaccurate information provided by the company's representatives has led to frustration and mistrust among some customers.
- Poor management and lack of understanding of basic customer service have also been cited as issues by some customers.
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