Business Details
36 Years
experience
Emergency
services
Trusted HVAC & Plumbing Services in Lubbock
Comfort Masters has been a trusted provider of HVAC and plumbing services in Lubbock, Texas, since 1990. Founded by Scott Stephens and Glenn Davis, our company has grown from a small local operation to a team of licensed professionals serving residential and commercial clients across the South Plains region. With over 35 years of combined experience, we specialize in air conditioning repair and installation, heating system maintenance, plumbing solutions, and 24/7 emergency services.Our commitment to using cutting-edge technology and energy-efficient practices ensures reliable, cost-effective results for every client. As a BBB-accredited business, we prioritize customer satisfaction, community involvement, and maintaining the highest standards of integrity and expertise in every project we undertake.
Services
HVAC Repair
AC Installation
Drain Cleaning
Sewer Line Repair
Emergency Plumbing
Commercial HVAC
Maintenance Plans
Water Heater Repair
Indoor Air Quality
Ductless Mini-Splits
Details
- Year established: 1990
Highlights and features
- 35+ years of local HVAC and plumbing expertise
- 24/7 emergency service with rapid response times
- State-certified technicians for guaranteed reliability
- BBB-accredited with consistent 5-star customer reviews
- Energy-efficient solutions for residential and commercial properties
Associations and certifications
- Better Business Bureau
What people say
Prompt 24/7 emergency response
Certified and knowledgeable technicians
Fair pricing and transparency
Long-term reliability and trust
Community-focused service approach
Services
HVAC Repair
Our licensed technicians provide rapid HVAC repair services for furnaces, heat pumps, and heating systems. Using advanced diagnostic tools, we resolve issues like malfunctioning thermostats, pilot light failures, and system inefficiencies. With 24/7 emergency availability, we restore warmth during West Texas winters while ensuring energy efficiency and long-term reliability for residential and commercial properties.
AC Installation
We specialize in air conditioning installation for residential and commercial spaces, offering central AC, ductless mini-splits, and heat pumps. Our experts assess your cooling needs, recommend energy-efficient models, and complete installations with minimal disruption. Backed by manufacturer warranties and industry-leading brands, our solutions improve indoor comfort while reducing energy costs for Lubbock-area properties.
Drain Cleaning
Our drain cleaning services address clogs, slow drainage, and sewer backups using hydro-jetting and camera inspections. We service kitchen sinks, bathroom fixtures, and outdoor drains for residential clients, while commercial customers benefit from preventative maintenance plans. With same-day service and 24/7 emergency availability, we prevent water damage and maintain optimal plumbing system performance across the South Plains region.
Sewer Line Repair
We diagnose and repair sewer line issues including tree root intrusion, pipe corrosion, and collapsed lines. Utilizing trenchless technology like pipe relining, we minimize property disruption during repairs. Our 24/7 emergency service addresses urgent backups, while camera inspections identify potential problems before they escalate, ensuring reliable wastewater management for Lubbock homeowners and businesses.
Commercial HVAC
Our commercial HVAC services include installation, maintenance, and repair of rooftop units, chillers, and industrial systems. With 30+ years of experience serving Lubbock businesses, we offer customized Comfort Club plans to prevent breakdowns and extend equipment lifespan. Our 24/7 emergency technicians minimize operational downtime, while energy audits help commercial clients reduce utility costs through optimized heating and cooling efficiency.
People
Scott Stephens
President
Scott Stephens co-founded Comfort Masters in 1990 and oversees daily operations. With over 35 years of HVAC industry experience, he ensures service excellence while maintaining the company's commitment to community involvement and customer satisfaction through strategic leadership.
Blake Levacy
General Manager
Blake Levacy manages field operations and technician training at Comfort Masters. His 20+ years in HVAC leadership ensure service teams maintain state-certified standards while delivering efficient solutions for residential and commercial clients across the South Plains region.
Mary Dickerson
Director of Operations
Mary Dickerson coordinates service scheduling and quality control at Comfort Masters. With a decade of experience in HVAC management, she streamlines processes to guarantee prompt 24/7 service delivery and customer satisfaction for Lubbock-area residential and business clients.
Toby Burt
Sales Manager
Toby Burt consults with clients on HVAC upgrades and maintenance plans. His technical expertise and customer-focused approach help homeowners and businesses select energy-efficient solutions that reduce long-term operating costs while improving comfort.
Sammie Runnels
Service HVAC Manager
Sammie Runnels leads HVAC service teams with 15+ years of field experience. Certified in advanced diagnostics, they ensure accurate problem identification and repair solutions for residential and commercial systems, maintaining Comfort Masters' reputation for technical excellence.
Questions
What areas do you serve?
We serve Lubbock, Littlefield, and surrounding South Plains communities for residential and commercial HVAC and plumbing needs.
Do you offer emergency services?
Yes, our 24/7 emergency service responds rapidly to HVAC and plumbing crises at any hour, including holidays.
Are financing options available?
We offer financing through approved partners for major HVAC replacements and plumbing projects. Contact our office for details.
What maintenance plans do you offer?
Our Comfort Club provides bi-annual HVAC inspections and priority service scheduling to prevent breakdowns and extend system lifespan.
How quickly can you respond to service requests?
Most same-day requests receive technicians within 2-4 hours, with emergency calls prioritized for immediate assistance.
