Your lawn, our priority. Trust us to make it green!
At Hoover, we pride ourselves on being the go-to experts for all your home service needs in Troy, MI. Our team of certified technicians has extensive experience and knowledge in HVAC, electrical, plumbing, and sewer and drain services. We understand the importance of having a comfortable and safe living space, which is why we're dedicated to providing top-notch services to our customers. With over 75,000 jobs successfully completed, you can trust that we'll get the job done right the first time.
Our Services
From electrical repairs and replacements to plumbing and HVAC services, we offer a wide range of solutions to cater to your unique needs. Our electrical services include breaker panel replacement, home electrical repairs, ceiling fan and lighting installations, and generator and backup power installations. Our plumbing services cover emergency plumbing repairs, leak detection, sump pump installations, and water heater repairs and replacements. Meanwhile, our HVAC services include heating and cooling repairs, furnace services, air conditioning repairs, and indoor air quality solutions.
At Hoover, we're committed to providing exceptional customer service and ensuring that our customers are completely satisfied with our work. That's why we offer hassle-free estimates, same-day service, and money-saving offers. Our team of clean-cut professionals is honest, reliable, and affordable, and we're available 365 days a year to address any emergency or routine maintenance needs you may have.
Our Mission
Our mission is to provide top-quality services that exceed our customers' expectations. We strive to build long-term relationships with our customers by being trustworthy, responsive, and dedicated to their satisfaction. Whether you need a simple repair or a comprehensive system installation, we're here to help. With Hoover, you can rest assured that your home is in good hands.
Our Commitment
At Hoover, we're committed to being your one-stop shop for all your home service needs. We're proud to be Troy's trusted experts for HVAC, electrical, plumbing, and sewer and drain services. Our team is dedicated to providing exceptional customer service, ensuring that our customers are completely satisfied with our work. With our 100% satisfaction guarantee, you can trust that we'll get the job done right the first time.
Service Quality
The reviews about Hoover Electric's service quality are mixed. While some customers praise their technicians for being friendly, efficient, and going above and beyond to meet their needs, others express dissatisfaction with the service. Some customers felt that the technicians were not honest about the cost of the repairs, and that the estimates were excessive. There are also reports of technicians making unnecessary repairs or diagnosing problems that didn't exist.
Communication
Communication is another area where Hoover Electric falls short. Some customers felt that they were not properly informed about the nature of the problem, the cost of repairs, or the availability of technicians. In some cases, customers were quoted prices that were significantly higher than what they expected, leading to frustration and disappointment.
Pricing
Pricing is a major concern for many customers. Some customers felt that Hoover Electric's prices were excessively high, and that they were not getting good value for their money. There are reports of estimates ranging from $600 to $1600 for relatively simple repairs, which is significantly higher than what other companies in the area charge.
Customer Service
Customer service is also an issue. Some customers felt that Hoover Electric's customer service was unresponsive, and that they were not willing to listen to their concerns or address their complaints. There are reports of customers being disappointed with the lack of follow-up after service calls, and of disputes arising over the cost of repairs.
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