Anything big or small we will move it all.
At WestBay Floor Source, we take pride in being a family-owned and operated business with over 40 years of experience in providing exceptional flooring solutions to our customers. Our commitment to excellence is evident in the high-quality products we offer, the professional installation services we provide, and the dedicated team we have assembled. Based in Westlake, OH, we have established ourselves as a premier destination for flooring needs in the greater Cleveland area.
Our Services
As a full-service flooring center, we offer a wide range of services to cater to our customers' diverse needs. Our services include:
- Design Consultation: Our team of experts will work closely with you to understand your vision and preferences, and provide personalized recommendations to help you choose the perfect flooring solution.
- Carpet: With our extensive catalog of high-quality carpet options, we can help you find the perfect texture, color, and material to match your home's decor and style.
- Hardwood: We offer a stunning selection of hardwood flooring options, ranging from classic to modern designs, to suit your unique style and preferences.
- Laminate: Our laminate flooring options are designed to mimic the look and feel of natural materials, while offering durability and ease of maintenance.
- Tile: From ceramic to porcelain, we have a vast selection of tile options to suit your design requirements, whether it's for a bathroom, kitchen, or living area.
- Luxury Vinyl: Our luxury vinyl options offer the perfect blend of style, durability, and ease of maintenance, making them ideal for high-traffic areas.
Why Choose Us?
At WestBay Floor Source, we understand the importance of quality, reliability, and excellent customer service. Here are just a few reasons why our customers choose us:
- Commitment to Excellence: We strive to exceed our customers' expectations by providing exceptional products, installation, and service.
- Everyday Low Prices: We offer competitive pricing to ensure that our customers receive the best value for their money.
- Family-Owned and Operated: As a family-owned business, we understand the importance of building relationships and fostering a sense of community.
Get Started
Ready to find the perfect flooring solution for your home? Browse our extensive catalog of flooring options, or schedule a design consultation with one of our expert team members. We're here to help you bring your design vision to life!
Handling and Communication Issues
Some customers have experienced issues with WestBay's handling and communication. Linda Shaw had a poor experience with a job that took longer than expected, and the company failed to provide adequate support. Similarly, Sally Lenhart had issues with communication and fixing problems with her hardwood floor installation.
Positive Experiences
Many customers have had positive experiences with WestBay. Some notable examples include M. Ruper, who praised the company's professionalism and compassion after his wife's illness, and Lou Grasso, who commended the excellent customer service and installation. Other customers, such as Cindy Davis, Connie Cutietta, Elizabeth Gildone, Lisa Thomas, Mike F., Elaine Valentine, and George Mcpherson, also had excellent experiences with WestBay, citing professional installers, excellent communication, and high-quality work.
Disappointment and Unmet Expectations
A few customers were not completely satisfied with their experience. Marlene Herman, who gave a 4-star review, mentioned that she would prefer a bit more natural light in the store. Sally Lenhart was unhappy with the installation process and felt that issues were not properly addressed.
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