Intelligent Security Tailored for You
At Vector Security, we understand that your home or business is your center of safety and comfort. That's why we're proud to protect nearly 400,000 homes and businesses every day. With over 50 years of experience as a premier provider of intelligent security solutions, we've tailored our services to meet the unique needs of our customers.
Our Mission
Our mission is to provide reliable, customized security packages that prioritize the safety and security of our customers. We believe that every individual and business deserves to feel protected and secure, and we're dedicated to making that a reality. Whether you're a homeowner, small business owner, or a large commercial entity, we have a solution that's right for you.
Our Services
We offer a wide range of security services, including:
- Home security systems and surveillance
- Business security systems and surveillance
- Multisite commercial security solutions
- Home automation systems
- Fire and life safety systems
- Medical alert systems
- Home hazard products
- Video doorbell cameras
- Smart home devices
Our team of experts will work with you to design a customized security package that meets your unique needs and budget. We use only the latest technology and equipment to ensure that our customers receive the highest level of protection and service.
Why Choose Us
At Vector Security, we pride ourselves on our commitment to customer satisfaction. We're dedicated to providing competitive pricing, exceptional customer service, and a pleasant staff to ensure that our customers receive the best possible experience. We're also proud to offer a comprehensive warranty on all of our products and services, giving our customers peace of mind and protection.
Our History
Headquartered in Pittsburgh, we've been serving residential, business, and national account customers in North America and Puerto Rico for over five decades. Our experience and expertise have allowed us to stay at the forefront of the security industry, and we're committed to continuing to innovate and improve our services to meet the evolving needs of our customers.
Poor Customer Experience
Multiple customers have expressed frustration with Vector Security's customer service, citing unhelpful representatives, dropped calls, and unfulfilled promises.
False Promises and Lack of Loyalty
One customer, Paul Whaley, reported being forced to upgrade his equipment and continue paying for services he didn't need, despite being a 10-year customer and serving in the military. This suggests a lack of customer loyalty and appreciation for military service.
Ineffective and Outdated Equipment
Paul A. experienced issues with their Vector system, discovering that half of it was nonfunctional and finding abandoned equipment. Although Vector reset the system and removed old equipment, attempts to add new features were met with outdated and cheaply made devices.
Unreliable and Unresponsive
David S. reported having the worst customer service experience, with dropped calls, unhelpful representatives, and unreliable technicians who often cancel or fail to bring necessary parts.
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