Building Customers for Life
Building Lasting Relationships Through Expert Plumbing & Heating Services
For over years, Citadel Services, Inc. has proudly served Jamestown, Lakewood, Chautauqua, Olean, Warren, Erie, and surrounding areas with comprehensive plumbing and heating solutions. We're a family-owned and operated company built on the pillars of exceptional customer service, highly skilled technicians, and a genuine desire to understand each client's unique needs.
Exceptional Expertise Across Services
Our diverse team offers:
- Commercial Services: Comprehensive solutions for all your business plumbing, piping, heating, and cooling needs.
- Residential Services: Expert assistance with all aspects of residential plumbing, heating, and property management.
Our Services Include
- Emergency Repair & Maintenance: Addressing leaks, drips, frozen pipes, and other urgent issues with swift action.
- Installation & Replacement: Professional installation of new plumbing fixtures, water heaters, boilers, and HVAC systems.
- Design & Consulting: Comprehensive planning and budgeting for new construction, renovations, and system upgrades.
- Preventative Maintenance: Regular inspections and tune-ups to minimize breakdowns, optimize efficiency, and prolong the lifespan of your systems.
Why Choose Citadel Services?
- Customer-Focused Approach: We prioritize personalized attention, clear communication, and respectful interaction with every client.
- Advanced Technology: Our technicians utilize cutting-edge equipment and software for efficient diagnostics, repairs, and installations.
- Value-Added Services: We go beyond just fixing the problem by offering practical recommendations and cost-effective solutions.
- Timely Service: We understand the importance of quick response and efficiency for both commercial and residential clients.
Client Satisfaction is Our Priority
At Citadel Services, we take pride in exceeding expectations and building lasting relationships with our clients. As evidenced by our glowing testimonials, we are committed to delivering exceptional service, exceptional results. Contact us today and experience the Citadel difference!
Quality and Professionalism
Citadel Services has consistently delivered high-quality work and exceptional customer service, evident from the majority of the reviews. Many reviewers have praised the company for its prompt and professional service, citing situations where they were willing to go above and beyond to ensure the job was done correctly. For instance, Chuck Metcalfe was impressed by the company's willingness to recommend another professional to fix his plugged sewer line, even though it meant they couldn't work on it promptly. Similarly, Sandy Potts was grateful for the company's quick response to her emergency situation and the thorough explanation provided by the repairman.
Mixed Reviews
However, not all reviews are positive. Matt Bardenett was disappointed with the service and felt blindsided by the bill, citing a high cost for a relatively simple repair. Rebecca Shinsky also expressed concerns about pricing, noting that the quoted rate was not the final price, which more than doubled.
Exceptional Service and Recommendations
Despite the mixed reviews, many reviewers have consistently praised Citadel Services for its exceptional service, professionalism, and quality work. Several reviewers have recommended the company without hesitation, citing its prompt service, fair pricing, and trustworthiness. For example, Gretchen Kennedy was thrilled with the company's prompt service and recommended it highly. Similarly, Ryan Snarski and Ky Taylor were impressed by the company's professionalism and responsiveness, even on emergency calls.
Customer Satisfaction
Overall, the majority of reviewers have expressed high satisfaction with Citadel Services, praising its quality work, professionalism, and prompt service. The company's dedication to providing excellent service and its willingness to go above and beyond to ensure customer satisfaction are evident in many of the reviews.
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