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Our Mission
Neel's Heating & Air exists to provide reliable, efficient, and personalized HVAC solutions to residential and commercial clients. We value building strong relationships with our customers through exceptional customer service, transparent communication, and a commitment to excellence.
Who We Are
Our team comprises experienced technicians and passionate professionals with decades of combined experience in the HVAC industry. We are fully licensed and insured, ensuring you receive the highest quality workmanship and peace of mind. Our technicians are certified and undergo ongoing training to stay abreast of the latest advancements in heating and cooling technologies.
The Neel's Difference
We believe in:
- Personalized Attention: We take the time to understand your unique needs and provide tailored solutions.
- Transparency: We clearly explain every step of the process and provide cost estimates upfront.
- Quality Service: We use only the highest quality equipment and materials.
- Customer Focus: Your satisfaction is our top priority. We are responsive to your needs and provide exceptional customer service every step of the way.
Heating
- Annual tune-ups and inspections
- Heating system installation and repair
- Emergency repair services
- Comprehensive diagnostics and troubleshooting
- Expert advice on heating efficiency and cost-saving measures
Air Conditioning
- Cooling system installation and repair
- Preventative maintenance and tune-ups
- Troubleshooting and repair of all major brands
- Installation and service of thermostats and controls
- Specialized solutions for humidity control
Indoor Air Quality
- Air purification and filtration systems
- Mold and mildew remediation
- Allergy relief solutions
- Comprehensive air quality assessments and recommendations
Commercial Services
- Comprehensive commercial HVAC management
- 24/7 emergency repair services
- Energy efficiency audits and optimization
- Custom-designed solutions for businesses of all sizes
Overall Experience
The overall experience with Neel's Heating & Air is overwhelmingly positive. Customers rave about the company's professionalism, responsiveness, and quality of work.
Praises for the Technicians
Many customers praise the knowledge, friendliness, and professionalism of the technicians, particularly Ash, Nathan, and Justin. They are commended for their ability to work efficiently, minimizing noise and mess, and for being punctual and respectful of customers' time.
Exceptional Customer Service
The company's customer service is highly praised, with customers appreciating the responsiveness, punctuality, and value provided. The staff is described as courteous, accommodating, and patient.
Accommodating and Understanding
Technicians are willing to work with customers to accommodate their needs, such as minimizing noise during meetings or working around schedules.
High-Quality Work
The quality of work is consistently high, with customers expressing satisfaction with the installation and repair of HVAC systems, ductless heating and air conditioning, and other services.
Negative Experience
The only negative review is about the unprofessional behavior of a driver, who cut off another driver on the road and almost caused an accident.
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