At S. G. Torrice Company, we are proud to be a full-service HVAC distributor, serving the communities of Eastern Massachusetts, New Hampshire, Rhode Island, Maine, and Vermont. As a company, we are committed to providing exceptional sales, marketing, and technical support to help our dealer partners grow their businesses and generate more leads.
Our History
Founded many years ago, S. G. Torrice Company has a long history of innovation and excellence in the HVAC industry. Our company has evolved to meet the changing needs of our customers and the industry, and we continue to strive for excellence in everything we do.
Our Values
At S. G. Torrice Company, we believe that our core values are what set us apart from others. Our five core values are Respect, Whatever it Takes Attitude, Attention to Detail, Continuous State of Self Improvement, and Sense of Urgency. We believe that these values are essential to our success and to the success of our customers.
Fabrication
Our state-of-the-art sheet metal fabrication shop is equipped with the latest technology, enabling us to custom build nearly any ductwork, transitions, plenums, and more. Our highly qualified fabricators are focused on customer service and are dedicated to meeting the unique needs of each client.
Marketing Support
Our marketing team uses an innovative approach to create the best programs, tailored to suit the unique needs of each business. From cooperative advertising to financing and extended warranty programs, we can help our customers market their businesses to more customers.
Technical Support
Our award-winning technical support team is available 24 hours a day, 7 days a week, to answer your technical HVAC questions and provide direct connections to the equipment manufacturers for more serious questions. Our team is dedicated to providing exceptional support to our customers.
Technical Training
Torrice Technical Training is our in-house training institute for all dealers. We offer HVAC classes in multiple locations and can ensure that you are certified for a wide variety of topics. Our training courses range from basic installations to advanced troubleshooting and repair.
Customized Solutions
At S. G. Torrice Company, we understand that every business is unique. That's why we offer customized solutions tailored to meet the specific needs of each of our customers. Whether it's custom fabrication, marketing support, or technical training, we are dedicated to delivering exceptional results.
What We Offer
- Custom fabrication services: We can build nearly any ductwork, transitions, plenums, and more.
- Marketing support: Our marketing team creates programs tailored to your business's unique needs.
- Technical support: Our award-winning team is available 24/7 to answer technical questions and provide direct connections to manufacturers.
- Technical training: Our in-house training institute offers HVAC classes in multiple locations and certifications.
- Customized solutions: We tailor our services to meet the specific needs of each customer.
Why Choose Us
At S. G. Torrice Company, we pride ourselves on our commitment to customer satisfaction, excellent customer service, and innovative solutions. We are dedicated to helping our customers grow their businesses and achieve their goals. Our team of experts is dedicated to delivering exceptional results, and we are committed to exceeding our customers' expectations.
Overall Experience
The reviews for SG Torrice are generally positive, with several customers expressing satisfaction with their experience. However, there are also some negative reviews that highlight issues with customer service and delivery.
Positive Feedback
Many customers have reported positive experiences with SG Torrice, citing helpful and professional staff, including Tom at the counter, and efficient delivery. One customer, O. Silva, was pleased with the prompt and polite service he received from Mike, who helped him with his parts needs on an emergency basis.
Negative Feedback
On the other hand, there are some customers who have had negative experiences with SG Torrice. One customer, Michael Clark, is still waiting on his delivery and has not received a follow-up call, leaving him uncertain about the status of his order. Another customer, Steve Migliori, had a poor experience with the company, including being left on hold for 10 minutes and receiving a part that did not arrive at the warehouse.
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