Business Details
19 Years
experience
Trusted Hot Tub & Pool Services in Gardnerville, NV
Big Blue Spa/Pool Service & Repair is a family-run business serving the Carson Valley, Reno, and Lake Tahoe areas since 2007. Our commitment to quality and integrity drives every aspect of our operations, from sales to service. With over 60 years of combined experience in electrical, plumbing, and hot tub/pool repair, our team prioritizes customer satisfaction through reliable solutions. Owned by Sean Pistole and Alisa Ashbaugh, we combine decades of technical expertise with innovative management practices to deliver efficient, transparent service. Our CPO-certified technicians provide weekly, monthly, and seasonal maintenance plans, ensuring optimal performance of spas and pools. We operate a brick-and-mortar store in Gardnerville, NV, offering Arctic Spas, All Weather Pools, and essential supplies.Our licensed, bonded, and insured status reflects our dedication to professionalism and trustworthiness. By maintaining fully stocked service vehicles and leveraging advanced scheduling technology, we minimize repeat visits and resolve issues promptly. Customer testimonials highlight our knowledgeable staff, affordable pricing, and personalized approach. Whether you need equipment repairs, water chemistry guidance, or customized spa installations, we treat every client as part of our extended family. Our goal is to exceed expectations through consistent communication, technical excellence, and a focus on long-term relationships.
Services
Hot Tub Sales
Pool & Spa Cleaning
Repairs
Maintenance Plans
Showroom
Details
- Year established: 2007
Highlights and features
- Over 60 years combined experience in pool and spa maintenance
- CPO-certified technicians with semi-annual training
- Licensed, bonded, and insured for customer protection
- Fully stocked service vehicles for first-visit repairs
- Personalized service treating customers as family
Associations and certifications
- NV Contractors Lic. # 0086390
- CA Contractors Lic. # 968074
What people say
Amazing workers
Super knowledgeable
Great local business
Trustworthy staff
Helpful service
Services
Hot Tub Sales
We offer top-of-the-line Arctic Spas and All Weather Pools for in-stock or customized orders. Our showroom in Gardnerville, NV, features best-selling models ready for delivery and installation. Our knowledgeable staff educates customers on energy-efficient, therapeutic options to suit their needs.
Pool & Spa Cleaning
Our CPO-certified technicians provide weekly, bi-weekly, and seasonal cleaning services. This includes water balancing, debris removal, filter rinsing, equipment inspection, and chemical adjustments. We use time-stamped route sheets and email updates to ensure transparency and efficiency during every visit.
Repairs
With over 60 years of combined experience, we handle electrical, plumbing, and mechanical repairs for spas and pools. Our service vehicles carry $5,000+ in parts to resolve issues during the first visit. We prioritize fixing problems without unnecessary part replacements, ensuring fast, cost-effective solutions.
Maintenance Plans
We offer flexible maintenance plans including weekly, bi-weekly, and seasonal options. Contracted customers receive detailed service reports, email notifications, and waived trip fees. Our plans ensure optimal performance through regular water testing, equipment checks, and preventive care.
Showroom
Located in Gardnerville, our showroom displays Arctic Spas and All Weather Pools for immediate purchase. We also sell cleaning supplies, covers, and chemicals. Our staff provides expert guidance on product selection, water chemistry, and maintenance to support long-term satisfaction with your spa or pool.
People
Sean Pistole
Owner/Contractor
Brings over 30 years of plumbing, electrical, and quality control experience. Leads repair operations, ensuring clean, efficient service. Prioritizes customer satisfaction through technical expertise and hands-on management.
Alisa Ashbaugh
Owner/Contractor
Adds 15 years of hot tub and pool repair expertise. Manages technological systems and training programs. Available for technical support and operational guidance, enhancing team efficiency and customer communication.
Questions
What services does Big Blue Spa/Pool offer?
We provide hot tub and pool sales, maintenance, repairs, and retail supplies. Our services include weekly cleaning plans, equipment repairs, and showroom consultations for Arctic Spas and All Weather Pools.
Are your technicians certified?
Yes, our technicians are CPO-certified and receive semi-annual training. We maintain licensing in Nevada and California to ensure professional, up-to-date service for all pool and spa needs.
Do you service areas outside Gardnerville?
We serve Carson City, Minden, Lake Tahoe, and surrounding areas in Nevada and California. Our technicians cover the Carson Valley region and Tahoe Basin for all service plans.
What maintenance plans are available?
We offer weekly (most popular), bi-weekly, and seasonal maintenance plans. Contracted customers receive detailed service reports, waived trip fees, and priority scheduling for ongoing care.
How quickly can you handle repairs?
Our service vehicles carry $5,000+ in parts to resolve issues during the first visit. We prioritize prompt repairs, aiming to restore spa/pool functionality immediately with minimal repeat visits.
What payment methods do you accept?
We accept major credit cards and cash payments for services and retail purchases. Specific payment options for repairs and installations can be discussed during scheduling.