Trust us to fix it right the first time, guaranteed!
At JAGS Appliance Repair, our mission is to provide our customers with the best possible service experience. With over 10 years of experience in the appliance repair industry, we have established ourselves as one of the leading appliance repair businesses in the East Bay area. Our commitment to quality, honesty, and dependability has earned us a loyal customer base, and we pride ourselves on providing fast, friendly, and reliable service.
Our Story
JAGS Appliance Repair was founded in 2002 with a simple goal in mind: to make our customers happy. Since then, we have grown to become one of the leading appliance repair businesses in the East Bay area, proudly servicing over 2,000 households. Our success is built on the foundation of providing top-notch service, and our customer-centric approach has earned us a reputation for excellence in the community.
Our Services
At JAGS Appliance Repair, we offer a wide range of services to cater to all your appliance repair needs. Our team of factory-trained and authorized technicians are experts in repairing all major household appliances, including refrigerators, washers, dryers, dishwashers, ranges, stoves, ovens, and microwaves. We understand the importance of timely repairs, and our friendly office team is dedicated to scheduling appointments at a time that suits you best.
Our Promise
At JAGS Appliance Repair, we promise to provide you with the best possible service experience. Our technicians are well-qualified, trustworthy, and dedicated to returning your appliances to their original manufacturer's specifications. We take pride in our work, and our commitment to quality, honesty, and dependability has earned us a loyal customer base. Whether you need a routine maintenance check or a major repair, we are here to help.
Excellent Customer Service and Repair Experience
Many customers have praised Jags Appliance for their excellent customer service and repair experience. The technicians, especially Juan, have been commended for their professionalism, knowledge, and courtesy. They have been able to diagnose and fix appliance issues efficiently, often on the first visit. The office staff, including Sonia, have also been praised for their responsiveness and communication.
Positive Aspects of Jags Appliance
- Quick and efficient repair services
- Professional and knowledgeable technicians
- Excellent customer service
- Good communication and follow-up from the office staff
- Fair pricing
Negative Experiences
However, some customers have had negative experiences with Jags Appliance. Some have reported poor communication, rudeness, and unprofessional behavior from the technicians and office staff. In some cases, the technicians were unable to fix the problem, leading to frustration and disappointment.
Areas for Improvement
- Better communication and follow-up from the office staff
- Improved technician training to handle difficult customers
- More effective problem-solving and diagnosis
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