Trust Us to Lock It Right
At Bluesteem, we pride ourselves on being the best carpet cleaners in Texas, dedicated to providing top-notch cleaning services to our valued customers in Killeen, Temple, Austin, and surrounding areas. Our team of experts has over 12 years of experience in the residential and commercial cleaning industry, and we have learned that what matters most to our customers is straightforward, honest, and reliable service.
Our Approach
Our mission is simple: to provide premium quality service that exceeds our customers' expectations, giving them the satisfaction of knowing they're receiving the best possible service and value. We believe in building trust with our customers by being transparent about our services and pricing, ensuring that they know exactly what they need and what it will cost to get the job done professionally. Our commitment is to bring a level of service that we would choose for our own homes and families, and we strive to earn each customer's confidence and trust by providing our best service at reasonable prices.
Our Story
We began our journey by questioning the traditional approach to carpet cleaning, where shady advertising strategies and pricing tricks and gimmicks were the norm. We sought to change that by offering a more honest, customer-centered approach. We envisioned a system where customers would know what services they need and learn what it would cost to get these services performed professionally. Our goal was to earn each customer's confidence and trust by giving them our best service at reasonable prices.
Meet the Team
Our team is led by Dorrell Barrett, a local operator and expert in carpet, tile, hardwood, and upholstery cleaning. As the VP and CFO, Daniel Barrett oversees the financial aspects of our business, ensuring that we remain committed to our mission of providing affordable, high-quality services to our customers.
Our Services
At Bluesteem, we offer a range of cleaning services designed to meet the unique needs of our customers. From carpet cleaning and upholstery cleaning to tile and grout cleaning, we use state-of-the-art equipment and methods to ensure that your home or office looks its best. Our 7-step carpet cleaning process is unparalleled in the industry, producing results that exceed our customers' expectations every time. We also offer special deals and limited-time offers, so be sure to check our website for the latest promotions.
Professionalism and Service
Many customers have reported excellent experiences with BlueSteem upholstery and carpet cleaning services. Reviewers have praised the professionalism and courtesy of the workers, with some mentioning specific staff members, such as Richard, Morris, and Shelby, who were pleasant and helpful. Several customers have also appreciated the timely service, punctuality, and efficient nature of the job.
Value and Quality
While some customers have been satisfied with the value for their money, there are some concerns about the pricing and quality of service. One reviewer felt that the price had increased without notice and that the service was not worth the value. Another reviewer was unhappy with the lack of results from the pet odor treatment and special treatment.
Issues and Complaints
Some customers have reported issues with the service, including unmet expectations, lack of results, and poor communication. One reviewer was unhappy with the lack of shoe covers and the technician's failure to treat the carpet as scheduled. Another reviewer felt that the technician did not do a thorough job and that the carpet still looked the same after the cleaning service.
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