Service the way we expect to be served; and we're pretty demanding.
At Flamingo Appliance Service, we pride ourselves on providing top-notch appliance repair services to our customers in Florida and Georgia. With over 100 years of combined industry experience, our team of service experts are trained, stocked, and equipped to fix your appliance right the first time. We're a young and innovative company looking to change the industry and give our employees and customers the attention they deserve.
Our Mission
Our vision is to service our customers the way we expect to be served; and we're pretty demanding. We're committed to providing fast, reliable, and expert appliance repair services that exceed our customers' expectations. Our technicians are entrusted with our customers' satisfaction, and they spend over 100 hours annually in technical continuing education and customer service training to ensure they have the skills and knowledge to get the job done right.
Our Team
Our team of service experts is comprised of highly trained and experienced technicians who are dedicated to providing exceptional customer service. Our technicians are background-checked, drug-free, and undergo rigorous personal interviews with our owner, a 30-year veteran of the appliance service industry. Our support staff is knowledgeable, solution-oriented, and fluent in English and Spanish. They work hand-in-hand with our technicians to coordinate convenient service appointments and ensure a pleasant service experience.
Our Process
At Flamingo Appliance Service, we're committed to providing personal service and accountability. When you schedule a service appointment with us, we'll assign one of our expert technicians to contact you prior to your appointment to confirm, diagnose and repair your appliance, and expedite the delivery of special-order parts if required. Our technicians will document the service performed and any applicable charges, and demonstrate the working appliance before cleaning up after themselves. Your technician is ultimately accountable for your satisfaction, and we guarantee our work.
Customer Reviews
Don't just take our word for it! Our customers rave about our exceptional service, prompt responses, and knowledgeable technicians. Here's what some of our satisfied customers have to say: "Excellent customer service, prompt response, and great attitude from the tech." - Rebecca J. "The two gentlemen were very nice and accommodating to our needs. They were careful and meticulous in their work." - Charles Largo, Florida. "Excellent service and very competent technician." - Michael Rappaport.
Flamingo Appliance Company Reviews Summary
Common Issues
- Unreliable and unprofessional technicians
- Inconsistent and poor communication
- Failure to properly diagnose and repair issues
- Overcharging and unfair pricing
- Lack of accountability and unwillingness to take responsibility for mistakes
Positive Experiences
- A few reviewers mentioned satisfactory experiences with specific technicians, such as Jeremy, Noah, Joshua, and Anthony, who were professional, knowledgeable, and courteous.
Most Common Complaints
- Long wait times and rescheduled appointments
- Technicians lacking the necessary skills or knowledge to fix issues
- Failure to stand by their work and refusal to admit mistakes
- Overcharging for services and parts
- Poor customer service and lack of empathy from representatives
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